Welcome to our website, please read the following terms and conditions carefully. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of sale.
The information contained in this website is for general information purposes only. The information is provided by Friars of Keswick and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Every effort is made to keep the website up and running smoothly. However, Friars of Keswick takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Post and Packing
We rely on a third party for all our deliveries and therefore are unable to guarantee delivery dates. Occasionally during busy periods there can be delays which are beyond our control but we will inform customers of any issues that we are aware of.
Standard UK delivery (2-5 days) - £3.95
Next day delivery (exclusions apply) - £5.95
Our parcels are distributed through a shipping management company called Despatch Bay. As both our services are tracked you will receive emails from both Despatch Bay and either Royal Mail or Parcelforce regarding the progress of your delivery.
All orders received by 12pm Monday to Friday will be dispatched the same day, any orders received after this time will be processed and dispatched the following working day (excluding bank holidays).
We do not dispatch orders Saturday, Sunday or bank holidays.
Unfortunately we are unable to leave instructions with Royal Mail or ParcelForce with regard to leaving parcels in a safe place or with a neighbour.
Currently we only deliver within the UK, Isle of Man and Channel Islands.
Orders placed by 12pm will be dispatched the same day with Royal Mail on a tracked service. The delivery aim of this service is 2-5 days and is available for all addresses within the UK, Isle of Man, Isle of Wight and Channel Islands.
If no-one is home to receive the parcel and no safe place is available then it will either be left with a neighbour or returned to the local sorting office where it can be collected.
Please note that heavier parcels sent with our Standard delivery option may be sent with ParcelForce on a 48 hour service and will require a signature.
Next day delivery
Orders placed by 12pm will be dispatched the same day with ParcelForce Express, a signature is required for this service. If no one is available to receive the parcel then it may be left with a neighbour or returned to the local post office or sorting office.
This service is only available for mainland UK addresses excluding the Scottish Highlands. The following postcodes are classed by ParcelForce as being within the Scottish Highlands area.
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE
If next day delivery is selected for any postcode not covered by this service then parcels will instead be dispatched with our standard delivery service with the extra £2 postage charge refunded.
A timed next day delivery service is available for an extra charge as set out below, please note this is additional to the £5.95 Next day delivery charge.
By 12pm - £3.00 By 10am - £9.00 By 9am - £15.00
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office or courier depot within a reasonable time to arrange collection or re-delivery. We reserve the right to charge a fee for re-delivery of items that are returned to us for this reason.
To ensure prompt delivery please make sure you enter the correct address and post code when placing your order, Friars of Keswick cannot be held responsible for late or failed delivery if the address or post code are entered incorrectly.
If your parcel fails to arrive please contact us as soon as possible so that we may track your order, you can find details of how to contact us on the contact us page of this website. If your order is lost in transit we will either re-send your order or offer a full refund, including delivery charges.
We accept most major credit and debit cards including Visa, Mastercard, Solo and Maestro, unfortunately we do not currently accept American Express. When placing an order please enter the registered billing address for your credit or debit card correctly to ensure a prompt service. Payments can also be made through PayPal.
We use a secure payment gateway called Sagepay which uses encrypted data to ensure your transactions are secure, a padlock icon will show up in the bottom right corner to indicate that you are in a secure area.
Pricing and Products
All prices quoted are in £ sterling and are inclusive of VAT at the current rate.
We reserve the right to make changes to our prices and products at any time without giving notice. All products are subject to availability and may be withdrawn from sale at any time. We do our utmost to ensure we have high levels of stock however if for any reason a product you have ordered is unavailable we will notify you as soon as possible.
If for any reason you wish to cancel your order you have the right to do so in writing up to and within 7 days of delivery in accordance with the distance selling directive. The goods must be returned to us, in good condition and unopened, at the customers expense. We will refund the purchase price including the original postage charge once we have received the goods.
Every effort is made to ensure our products arrive in perfect condition if however an item is damaged or faulty on arrival please contact us immediately on receipt of the goods. Provided the product is returned to us within 7 days and is unopened and in its original packaging we will either re-send the product or refund the purchase price.
If you are not entirely satisfied with a product for some reason other than it being damaged or faulty please contact us immediately stating your reason for the dissatisfaction. If there is a problem with the product we will refund the purchase price or send a replacement, if however we deem the product to be in a perfect condition then we reserve the right to charge the full amount for the goods.
When you place an order with us you can checkout as a guest or you may want to create a user account in order to make future purchases a much simpler process. To do this we will need to collect certain information about you, this will include your name, address, contact telephone number and e-mail address. We will also collect credit or debit card information in order to process payments, however this is through a secure server and the details are not stored. When you open an account you will need to create a username and password in order to access your account, please keep this information confidential as Friars of Keswick cannot be held responsible for any misuse of your account. Please inform us immediately if you have any reason to believe your account is being used in an unauthorised manner.
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This website and its content is copyright of Friars of Keswick - © Friars of Keswick 2010. All rights reserved.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.